I ordered from Johnlewis.com The item was not delivered to the shop as promised (it was a birthday gift) Staff at the shop were no help whatsoever. Had no explanation as to why it hadnt arrived. I HAD TO CALL THEM the following day to be told no stock despite them taking my on line order I was told there was no stock. They couldnt resolve the problem, thought if they apologised all would be fine.....NO! I have no birthday gift, no time to get another one, have spent time on the phone and in the shop waiting while they look into the problem. Dont offer online shopping for items you clearly dont have. Call and let the person know, dont leave them high and dry. Dont take authorisation on a debit card blocking funds for something you clearly dont have. This is disgraceful. please DONT PUT YOUR FAITH IN JOHN LEWIS COMPANIES IF YOU NEED TO ORDER SOMETHING IMPORTANT!