The only complaint I have with John Lewis is the time it takes their customer services to answer my calls I have screen shots totalling 4.5 hours that I have been on hold trying to resolve problems In the past 2 weeks. I have received 2 damaged items via courier which had to be returned and my Xmas present package is showing that it was delivered yesterday and wasn’t. I have been a good customer of JL for 34 years but the service I have received since moving house is appalling! Additionally I have had no response to emails sent over a week ago.
5 years ago
John Lewis has a
2.7
average rating
from
2,420
reviews
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