On the phone for over an hour now playing the same music over and over. Chat service is like someone is dealing with multiple people at once so you type in your message and wait over 10 mins for someone to get back to you. Then they dont answer correctly. It was like talking to my son who is texting his friends and playing a game at the same time. Placed an order and within minutes tried to cancel it and was unable to do this. Have to wait for it to go to their stock for click and collect in a wk then wait until they realise that it isn't wanted before sending it back and refunding. However xmas and new year in between. So probably Feb by the time I get a refund. This is the worst service I have ever known. No one cares either. Would NEVER order from John Lewis again.