TV 3.5 years old failed, took many calls waiting 20 minutes with no response from technical call centre to get engineer out. 3rd party engineer let me know that TV beyond repair and were surprised that JL had not contacted me. Three days on I have been calling and waiting for someone to pick up the phone, no response so used text system, initially this was as bad with holding texts only. Eventually I did get a response offering a replacement TV, several hours later I remain waiting for a call to arrange an upgrade payment and to get my selected TV on order. Worst service ever.