I ordered a leather 3 piece sofa from John Lewis on line.It cost £1200. As I wanted to pay part cash and part credit card I was directed to my nearest branch in Kingston and paid for it there. The delivery date was set for 20th December by the Oxford street branch. I waited all day for it to arrive and by 6.15pm I telephoned to see where it was. after some time I managed to get through to John Lewis at Oxford St. where I was told that at 4.30pm although my sofa had been sent out for delivery the order had been cancelled but they couldn't say why or what had happened to the sofa. I was told that I would be called back with more details asap, At 10.30pm I received an email from John Lewis confirming that my order had been cancelled ,there was no explanation as to why!!!!! This morning as soon as the store opened I telephoned the Oxford street store. I was passed from one person to another until they discovered that my order had somehow got stuck in the system and the earliest delivery date would be after Xmas on 28th December!! It was now 2.30pm and I'd had enough. I went into the Kingston store to get a refund. One of the partners was very apologetic and would have done more to help if he could. Once I explained that the sofa was to be my daughters bed as she was home from uni he managed to give me a single air bed free of charge. Needless to say as we don't have anywhere to sit over the Xmas period I am pretty deflated. I certainly wouldn't put my trust into this company again,Very disappointed.