Order on December 13th and item was dispatched later same day. .And money came out of my bank account when it was dispatched. Never received my order so after waiting 2 days after it should have been delivered i called customer service, first time I never got through after being on hold an hour . Called again and on hold again for an hour before I spoke to an operator, was told my order was definitely with Hermes and I would definitely get it that day , I would be emailed a 2 hour slot for delivery time, NO Delivery came!!! Called again and that operator hadn’t a clue so called again this morning and got someone else and they said haven’t got a clue where order is and I will get a refund in 5 days, as my item was now out of stock . Not much good when I need it for a birthday present tomorrow!! So i was blatantly lied to by the operator saying I would definitely get it that day . Do not think lies to customer is a good thing . As it’s Christmas I probably won’t get money back for ages! Very disappointing and very mad .