Ordered a limited edition liz earle cleanser Friday 20th December for my sisters Christmas present. Received email saying despatched and would be in waitrose the next day after 2pm. Next day after 2pm received email saying there was a delay and it would be there later that day or Sunday. Sunday absolutely no communication from them at all. Rang them about 4.30. Took about half an hour to get through. He said someone would call me the next morning (today). No call but just a message to say do I want an exchange or refund. This cleanser is now sold out everywhere and I now have to find alternative present less than 2 days before Xmas. Definitely won't be shopping with them again.