Absolutely disappointed at the service I received in John Lewis Glasgow. The queue was quite lengthy although at this time it is to be expected however I was hoping that I would not get the assistant/partner that was chewing on her gum and had upset two customers in front of me. Sure enough I did...I was buying a gents Barbour jacket £225, perhaps not a lot of money to some people, but I saved hard to buy this for my husband. I was feeling delighted with myself and although I tried to engage with her by sharing my Christmas spirit, she was totally disinterested and complained about being tired. I appreciate that she probably was but I was not the person she should complain to. “Want a bag?” she asked and because the jacket was bulky I needed one. Yes please I replied only for the jacket to be squashed into one that was much too small. I asked if there were any bigger bags, as it was heavy rain outside and I was concerned that it would be soaked by the time I arrived home. “ No that’s as good as you will get”. I was speechless at her attitude and with hindsight I wish I had asked to speak to a manager. The queue was building up and I felt it unfair for others queuing to hold them up any longer. John Lewis is always my go to shop but on this occasion they did not live up to my expectations. A little further customer service training required I think.