Dreadful experience. 40 minutes waiting on the phone. When I finally got through they said they could not help as I had bought on line as a guest. Advice go on line register properly and then ring back. I pointed out that John Lewis has delivered completely the wrong item, it was Xmas, it was a gift and I was not prepared to register and then wait another 40 minutes to be conected, I expected them to simply send the correct item in time for Xmas, the acknowledged they could see all my order details on the screen but because of data protection could not help. I then e mailed, they aim to get back in 24 hours, 11 days later, after Xmas they responded, they needed a photograph of the item to prove I had indeed got the wrong item, despite the fact I had sent them the order number attached to the wrong item. The item was only worth £7.00. I sent the photograph to prove I was legitimate and told them not to bother any further as Xmas had been and gone. What really annoyed me was the attitude that an error by John Lewis was expected to be sorted out by the customer doing all the work.