Dreadful customer service. Utterly shambolic. Waited 19 minutes to be connected to someone who could not tell me why their online price of a concession item differed from the actual store, or whether they would honour the lower price. In Phase Eight shop and their concession in Debenhams, item price was £20.50. Online with JL, it was £34.50. Only JL had my size available. Was given telephone number of their Head Office. Got as far as the switchboard! Was advised to complete the online ‘Never Knowingly Undersold‘ form online. When I pointed out the form required a product code, and the product code on their website did not match the product description, (I had pre checked) so completing that form would not work, was told I would be transferred to the relevant department for further advice - then promptly disconnected! I have emailed them, but do not expect a reply. Never again John Lewis, never again.