I ordered a bench over three weeks ago, first time the John Lewis delivery men could not find my house, I live on the village green! I had to arrange another delivery. Yesterday the bench was delivered, broken. On phoning I have to wait a week for them to collect and deliver another. I asked for a refund still have to wait a week for the piece of furniture to be collected and I can't have my refund until the piece of the furniture is returned to John Lewis. never had any dealing with a department store like this. cox and cox send out new delivery if something is broken immediately. Spoken to friends and apparently a friend had a cake stand delivered that was broken, but when she phoned they did send out a new one no arguments. So it appears the more money you spend the less John lewis care!!! Or each department has their own service method, or it just depends who you talk to. Can I say that one John Lewis customer service guy also put the phone down on me!!! So rude. Definitely not the shop who cares!! I am appalled. I have lost all respect and regard for John Lewis!