Tried to call our nearest branch, Southampton to ask about a camera. I did not want to go there and then find out they either did not have one or that it was not what I needed. After listening to interminable recorded drivel and waiting an age whilst everything possible was not done to answer my call, I was told I was through to some call centre. Southampton apparently no longer has a direct phone number, they have to somehow contact them and ask them to call me. No wonder they are going down the tubes. Some of us can remember the days when their customer service was exemplary, and their profits were the envy of the High Street. Sadly the bean counters have put pay to all that.