I ordered a set of pasta bowl's but unfortunately one was broken when it was delivered. Terrible customer service, emailed last week I was sent a case number but I haven't had any contact from them since. After numerous attempts I managed to get through on the phone but unless I had a computer in front of me my replacement couldn't be sent! I then managed to get through on the chat line to be told that I would be given a voucher for the broken plate but they couldn't send a replacement as it was out of stock. I have got neither a full set of bowl's or my money back and they are not interested. I have been told that my account will be credited for the cost on one bowl in five days time. Don't buy anything from John Lewis as you will not be looked after if the item arrives damaged.