Hiding behind a draconian returns policy means I've effectively lost £200. Transactionally John Lewis may have succeeded in securing £200 more to their coffers. I have been a loyal customer at John Lewis for decades. From a customer perspective they now have me as a never "John Lewiser" . No more: John Lewis coffees, lunches, electrical purchases, soft furnishing purchases, furniture purchases etc and Waitrose food purchases They lost me £200. They have lost much more, me as an ongoing customer. Their customer service doesn't appear to exist so don't expect any. I fear for their future as there are a great many competitors out there who look after their customers