i went in to the store in Chelmsford to purchase around £800 of household goods as i am refurbishing my home. i explained that i wanted to pay for all the items and have them delivered at one go as there were 8 items and didn't want to be stuck in doors waiting for multiple deliveries. i was told this was not possible as they don't do deliveries, its been handed on to 3rd parties and deliveries have to be ordered over the internet, and they cannot guarantee delivery in one go, i could however purchase the items they have in stock and collect them from the store. i pointed out that i cannot drive so how was i supposed to get them home? that was met with a shrug of the shoulders and a sincere apology, which didn't solve the problem. in view of their poor trading results in recent weeks i would have thought they would leap at the chance for a large order but it seems they really don't care anymore. how i wonder would i have got a bed home had i purchased one?? such a sad shame that one of the best and most reliable retails icons treats customers as an inconvenience. until today i have been a faithful 100% john lewis customer. not anymore. i have now spent my cash with other retailers who can deliver.