What has happened to the John Lewis we all know and love. I am truly upset by the arrogance and dismissive attitudes. It's bad enough having a problem with an item without your staff making situation much much worse by being as unhelpful as can be. Have you changed your policies? Twice I have been informed that customers can't go by advise given by yourselves. I am a loyal customer and truly upset by all this. I eventually got through to call centre today and was smart mouthed by adviser, so I promptly terminated call. Have you all been replaced by nasty aliens!!!