Catalogue of errors. We went with John Lewis as we thought they had good customer service. How very wrong we were. Ordered a fridge freezer with a ‘special offer’ that they would take away our old one. No where on line to notify them that we wanted our American Fridge Freezer collected. We wrote it in ‘Delivery Instructions’ so they were aware. Delivery drivers said they were unable to take it and we therefore told them to take the new one away. Numerous phone calls, always with promises they would call back ‘within 2 hours ‘. .....they NEVER did call us. We asked for our money back which EVENTUALLY happened !!! What has happened to John Lewis. I did advise them that their competitors do take way American Fridge Freezers so we have bought a new one from a competitor.....