Appalling treatment. No joined up thinking when it comes to customer care. No availability of a manager to solve consumer problems, just passed from pillar to post speaking to rude people with no authority to do anything. I bought a microwave, whose bottom fell out in 3 weeks of ownership. 28 working days passed. No repair in spite of being told I had to wait 28 days. No refund either. I have now waited 7 weeks as I write this. I am £350 out of pocket and no microwave. The sooner this company ceases trading, the better for us all.
4 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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