Ordered washing machine and paid £90 for the privilege of having it installed. Two automated calls saying delivery between 2.04 and 4.04pm and driver will call 30 minutes before arrival. Called by John Lewis at 4.36pm to say delivery won't take place as the driver is delayed. In this day and age with every means of communication available why can't they call earlier? I was told the driver was on another call and was busy - I assume John Lewis think the rest of us sit around waiting for them with nothing else to do! Now no new washing machine and Daughter with two children not having the old machine so still washing clothes by hand. John Lewis - must do better!!!! Now have the hassle of rearranging the delivery and installation.