If there's negative mark/star, I would put negative. Purchased a phone a year and 3 months. Raised a problem for the screen bleeding on the phone screen edge. Phone has not been dropped, not chipping and others when I handed over my phone. Result given to me a week after that my phone screen will be repaired without cost as it is within 2 years warranty. Week after they found a damage in my camera and will charge me 600£ because they could not repair the screen due to the iPhone XS being a sealed unit (which obviously is wrong because Apple advised me that screen part can be repaired alone without touching other parts). But John Lewis findings is they have to repair the whole unit and not just the screen. Why???? Their troubleshooting needs to be troubleshooted. Very unhappy with their resolution because my reported problem is only the screen and yet they tackle another problem which I don't have problem with. The unit was returned without screen repair. Solution was very poor, no customer problem focus. I would not shop anymore gadgets in John Lewis. Unit taken away from you for nearly a month, its not worthy to spend money in that shop. Their warranty is not an edge, its the worst.