So disappointed with John Lewis. Had been happy to pay a little extra in the belief that if anything went wrong John Lewis would repair a dodgy product. Harsh reality, they took over 2 months to look at a loose hinge and returned my previously working laptop in a far worse condition than I dropped it off. If you are buying from John Lewis because you feel you get extra support in case of problems vs better value online stores, you are in for a shock in case of problems. Avoid John Lewis Electronics. And if you believe John Lewis are never knowingly undersold you have obviously never bought anything from their food hall 😊