Awaiting fitting of several thousand pounds worth of carpets. Received a phone call this morning claiming to be from John Lewis saying that the fitting was cancelled and that they had no idea when it would be rescheduled. I've already taken my carpets up in anticipation of new ones arriving. Phoned John Lewis customer services to try and find out what is going on, told that they were unaware that the fitting was cancelled, they subcontract carpet fitting anyway, a senior member of staff would call me back. Still waiting and have no idea what's going on, and my house is unsafe with exposed grippers all over the place. Long term John Lewis customer. Never again.