Although the products sold are generally very good, the customer service is poor. In store many of the staff seem as though they can’t be bothered. Buying online, and the customer experience/journey is below average. Poor communication and long delivery dates. John Lewis are in trouble not because of changing shopping habits, they are in trouble because they can’t keep up with the competition.
4 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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