Appalling service! I have used John Lewis for years specifically because their customer service was second to none - NEVER AGAIN ! Six days ago I tried to order a new washing machine and tumble dryer online but the purchase would not complete. A telephone number was given to ring, it was my bank, they said this happens all the time with J.L. I confirmed I was trying to make a purchase and was told it would all go through next time I tried.... It didn't, same problem so I went elsewhere and made the purchase online with BHS Direct , no problem and saveved nearly £150 in the process! Unfortunately John Lewis thought that they would complete the order any way and took £1,333 from my account! I phoned customer services and was told by the rep she could do nothing, she would pass it on and someone would get back in 48HOURS!!!! And I was to refuse delivery of the items, which I did that afternoon . Over 48 hour has past just phoned them up and the said , oh, we've been busy!!! They went away to confirm the order had been cancelled and phoned me back to tell me my money would be refunded in 5 working days!!!! Considering my order was never verified the have in effect FRAUDULENTLY stolen this money from my account and I am now racking up interest payments for the next week DREADFUL, FRAUDULENT COMPANY - avoid them like the plague!!!