Terrible customer service and false information! I wanted to return a flash gun that I bought from John Lewis Oxford street. I did not have the receipt with me, but I had bought the flash gun two days earlier and did not expect to have difficulties. This was on Thursday 12/03/15. The assistant at John Lewis(Raj) was very aggressive and rude. He dismissed me by saying if there was no receipt there will be no refund or exchange. The main reason given was that there was no way to trace the product to the store without the receipt!. I complained to the manager at the time, who too gave me an extremely hard time. Even though I had been a customer at John Lewis for at least 15 years. I came in the following day, and there was a different person at the return counter who simply scanned the bar code of the product and all my details appeared. I am writing this review as I was provided misleading information and John Lewis put me through a lot of duress for no justifiable reason. I feel extremely let down from a brand that I considered could be trusted. I also consider that my rights as a customer were not respected by the employees at the time, who provided misleading information. This is simply not acceptable! and if you are subject to this kind of treatment please do not hesitate to contact the regulators.