I was advised that delivery would occur 5-7pm. I watched out for the delivery between these times. It didn’t arrive. I looked at track my parcel and it said it has actually been delivered at 2pm - saying it had been posted through the letterbox - it was 6 cushions so I knew this couldn’t be the case. I looked on my CCTV and saw that the delivery man had left it outside my door at 2pm - so 3 hours ahead of the allocated delivery slot, followed by another man who walked off with it. I reported this to John Lewis - they said nothing to do with them. What terrible customer service - so I am £84 worse off and my only option is to buy them again - so a win win for John Lewis