Absolutely appalled with Customer Service. I have never experienced such bold audacity and uncaring attitude in my sixty years of purchasing goods. I ordered an item, paid, however, never received it. After numerous telephone calls I spoke to a customer service employee named Jake who was sarcastic and totally uninterested who eventuallysaid the item was broken and I could not have a refund until they receive the item which will take another week or longer. I have never received the item, so why do I need to wait possibly over a month for my money to be returned. As I am a pensioner, I am finding this situation and their so called customer service very stressful. Never will I purchase another item from this company again.