Dreadful customer service. I boughT a new HP inkjet printer from them which failed to work straight out of the box and well within the 30 day return window, I was directed to their website johnlewis.com, which after a spate of answering questions I pressed the button print a return address label only to be informed that my item couldn’t be returned. A phone number was supplied to call. I did so. After over 20 minutes waiting I got through. After explaining the situation I was put through to ‘Technical’ support. A 35 minute wait ensued after which I was answered and subjected to another interrogation. Having finally convinced tge person on the other end that tge printer was useless he agreed to replace it. After an interminable wait he tokd me they had no more in stock and so I asked for a refund. He wanted me to take the machine to the nearest Waitrose but .i told him that was not possible finally, he agreed to have it picked up from my home at the beginning of the following week. Satisfied, I put the phone down inly to receive an email requiring me to print a returns label and take tge parcel to the Post-Office. Another ohine call followed by a 35 minute wait finally resulted in my being answered by a lady with a brain who has (I hope) sorted the problem. I won’t be buying from John Lewis again. The apparently generous guarantee period is not worth the stress.