This was my last email to J/L Cust/services and having had been through the mill over three days getting this far, I had sent it as a complaint, but they turned it around and decided to make it a feedback and patronized me yet again. =================================================== So, do I now take it that as your people who put me through hell yesterday you will now invite me to take the Google Nest offer, and as an 80year old John Lewis customer I definitely do not deserve the treatment I got. Your people could have put this matter to bed yesterday but no, they just made a meal of it instead of explaining, also it was widely known on the internet and people who I know got the offer without being invited. This situation could have been avoided had your people been more knowledgeable and professional, but as your reply states I am irrelevant. Your company as everybody knows is suffering just like the rest of the High St, and you are turning away over £100 plus business for the sake off A £49 Nest, which looks like you are not going to get! I would suggest that you Look at the Text between your people and me, and Telephone call which was horrendous in all aspects, and do look forward to your reply. ============================================================================ Latest email from them! I would like to thank you for the time and effort invested in bringing your thoughts to John Lewis & Partners attention, as it is only with the continuous support and feedback from our customers, that we are able to continue to improve our business and the service we provide. Should you require any further assistance, please do not hesitate to contact me. Yours sincerely, Chloe Wright my John Lewis