DO NOT BUY ANY APPLE PRODUCTS FROM JOHN LEWIS!! I purchased an Apple lap top from John Lewis in December for my daughters Christmas present. Three weeks ago it stopped working. I spent some time on the phone to John Lewis and they asked me to send a photo of the screen. I did this immediately. 5 days later I still hadn’t heard back from them so had to send a follow up email. They then responded saying that I had clearly broken it as there was a crack on the screen! I said that I hadn’t and asked how they could know this without even seeing the laptop. Again they didn’t respond until prompted and then just repeated what they said. We called Apple. They sent a UPS courier to collect the laptop immediately and they fixed it free of charge because they said it was faulty. We had it back within 3 days. I informed John Lewis of this and they STILL haven’t acknowledged. Dreadful service. And having spent over £1000 on a lap top, and them knowing my daughter was mid studying during lockdown with no computer, i think it goes beyond just a bad service. Non caring and will never shop here again.