Do not trust John Lewis. I ordered a £450 item to be delivered to a local waitrose store the next day at 4pm. On said day I got a text at 3.30pm to say my item is ‘delayed’ and would come later today or the next day. The following day I still heard nothing. Spoke with someone in a Live Chat, they said it’s on its way, I’ll hear from them after 1pm. It got to 3.30pm and I got fed up and rang them. After some digging the guy on the phone told me my item got damaged and I should’ve been contacted to ask if I wanted a replacement. I said I hadn’t been contacted and was led to believe it was delayed but on its way, I also said of course I’d like a replacement but I said to HIM that it’s now out of stock on their website. He offered me a refund which can take up to 5 working days and couldn’t tell me when they’d be back in stock (apparently ‘any time from 2 days before today!). I’m already £450 out of pocket and now if the item comes back in stock before my money comes back to me, I’ll be £900 out of pocket and still nothing from John Lewis! Do not trust them or their shoddy customer service or poor communication. Apparently no phone number for the complaints or grievances team either, so if I didn’t want to accept my refund I’d have to take it up with someone electronically - why after all this should I trust that anyone would actually respond or get back in touch with me? I shouldn’t - more like they’d just keep my £450 and I hope I forget about it when I don’t receive any correspondence from them!