As always the stronger side of John Lewis is the customer support or at least their politeness and courtesy. Where everything crumbles is, unfortunately, the execution. I have ordered an LG OLED TV with a free soundbar on Tuesday for delivery on Saturday. In the meanwhile, there was a problem when applying the discount code (for free soundbar) but the customer support solved it with a side effect of a delivery being postponed to Monday. I'm wasn't over the moon but I can live with this it's just 2 days. I'd like to mention that both customer support agents were very helpful and pleasant to deal with. On Monday I was made aware that they were in fact less helpful than I initially thought. I received a call from customer support that for unknown reasons the TV was ordered from a branch that is closed during the COVID-19 time instead of the central warehouse that works. In effect, that means the delivery of the TV has been postponed by a week till Saturday and it can't be expedited. So now I have to wait almost two weeks in total. Today (Monday) the soundbar arrived. The delivery driver has promptly called me and just by the tone of voice I could hear he's not too happy nor friendly. Then he called me again as he could not find the building, his tone deteriorated further and he became slightly rude and agitated because of that. He was interrupting me when I tried to describe which building is mine. Couple minutes later he told me via intercom that he's leaving the soundbar in the lobby of the building because he cannot come inside. I replied that they are not allowed to come to the flats not the building as per John Lewis own description regarding the limitation of the service. As a reply, he gave me heated monologue that he had to go through 10 people to get there and it's a violation of health and safety. Found it amusing as I've seen him walking about without any face mask nor gloves. I did not enjoy being told to "Listen to me" and called "mate" by that person in a definitely derogatory tone.In my personal opinion, he could politely and calmly explain the situation and we could end on that. Instead, he decided to take it out on me, be rude and talk down in derogatory tone. I've never had a situation like that and I will not let this go. I request that action is taken against that driver and I'll be notified how this is being handled. To summarise, the order and the delivery was a complete catastrophe: - discount code mechanism that didn't work properly - the initial delay of the delivery due to human error - human errors when ordering the TV causing a second much bigger delay- extremely rude delivery driver I am disappointed in John Lewis, especially during times where home deliveries are the key business. I'm even more shocked that you are hiring delivery people that would be considered too bad for basic food delivery let alone for the John Lewis. All in all, lesson learned, next time I'm ordering from Amazon with 2 days (or even next day) delivery. Also if the TV is left in the lobby again, I'm cancelling the order altogether.