Had a very disgusting experience with J L. My iPad developed a problem (2 years old)with a 3 years guarantee the screen went blank after about 3-4 minutes. Tried to contact J L customers services for about 2 weeks without success the would be answered and you was put on hold and then went dead disconnected which cost my £40 in calls. Monday 18/05/20 finally Spoke to a human being and explained the situation the reply was WHAT DO YOU EXPECT from a 2 years old iPad but I will get someone to contact you no one contacted me. I emailed technical support 3 times no response. Filled in customers services contact form no response. Finally I emailed customers services director after nearly 4 weeks I received an email from a customers services manager assigned to my case who was understanding but could not solve my situation. It just shows the if you go to the top you get answers. If I purchased a new item from J L they would apply a discount of £30 no mention of if you purchased from elsewhere