I bought a macbook pro recently and after 10 days, it developed a fault I called JL tech support and although the lady I spoke to, was as helpful as she could be, she admitted that her ability to offer advice was limited as she was first line support and would speak to a colleague. After a few minutes, she returned and informed me that her colleague said there was no fault. I asked how that conclusion could be reached, when no one had even asked or seen the diagnostic data I had to back up my claim I was then passed to customer services who informed me they couldn't help because the product was not miss sold (something I'd never claimed) I was then advised to email JL head of customer services and after a day, I received an email stating that because tech support had said there was no fault (remember they haven't even taken a look or asked me for details of the fault) and customer services said it was not mis sold, I therefore have no claim. I am therefore left with a very expensive 10 day old mac book which has an intermittent fault and I am unable to even get JL to look at it. JL now refuse to answer any further emails on the subject My advice is to therefore boycott JL, because without good customer service, their business model is irrelevant. I can purchase almost everything they sell, cheaper online but have always (mistakenly) presumed that JL customer service was worth paying a little more for. In a world of online shopping, I expect JL to have limited appeal, once more and more people become aware of how appallingly they treat their customers. After 50 years of being a loyal customer to both JL & Waitrose I realise that JL actually couldn't care less. What a disappointing wake up call!