Ordered a Samsung fridge freezer which I received on 1st June by very rude delivery crew. Fridge door has an annoying loud snap when opened. Tried unsuccessfully to contact customer services for past five weeks via email and phone. Eventually found email address for head office who have taken two weeks to reply. Have been told that I will have to wait another few weeks for engineer to call. I know we’ve had Covid 19 slowing things down, however JL were keen enough to take my money to deliver during ‘lockdown.’ So disappointed at the decline of this company and it’s service.