I ordered curtains from John Lewis on 7 April they were “made to measure in 7 days” service. It’s 6 May and after chasing John Lewis on and off for a few weeks finally managed to speak to customer service dept. Apparently their outsource curtain makers still have not received the material even though website said it was in stock. They cannot give me a date of when they could get the material in stock so I have had to cancel the order. A few years ago I ordered a washing machine from John Lewis and the delivery company left it outside in the snow even though when I placed the order in their Kingston branch they put a note in not to deliver during school pick up hours. I cannot believe that they can get away with such shoddy service.