John Lewis the company that give a 5 year guarantee on televisions! Sounds almost too good to be true. That’s because it is! It takes them longer than that to fix it when it’s broken. It’s been 3 weeks of me constantly chasing the repair to get anywhere. They finally approved the repair quote and to find out the part is no longer available. So I’m back to the bottom of the list to be offered a new television! Thank goodness we aren’t stuck at home during a global pandemic.. oh wait I buy from JL for the great In-store customer service. You can’t fault the sales advisors they were brilliant. But after that it all goes wrong! I’ve tried to get help from the WhatsApp chat and Facebook messenger. But I’m told only a manager can deal with me tv offer now and No I cant speak to one! Pretty digesting service really. Will I ever see my tv again?!