Wish Id found this site before making the mistake of ordering from John Lewis a wardrobe for my mother going into sheltered accommodation. They took the money straight away and after more than 2 weeks have no idea when it may be delivered. It has not been added to my John Lewis account history and after contacting them more than 5 times by email and telephone only to be told someone will call you back...(which has still not happened even once). The common element with the other viewers is that by John Lewis Collection I believed it was their product but in fact was one of our chosen suppliers.. They said it would be delivered within 5 weeks then this changed to contacted within 5 weeks!! Very different meaning. Have explained the situation of an elderly lady moving into sheltered accommodation and this being a real problem for her move but they really just do not give a damn and still just trot out same thing when I phone 'someone will call you' Am thoroughly disgusted with the lack of any good customer service and as a previously loyal John Lewis fan am totally over it.