Waited 12 weeks for the wrong colour Having waited 12 weeks for a small chair to be delivered, today they delivered the wrong colour. To add insult to injury it’s the colour I could have had in 5 days. I’ve now been waiting on the phone for 30 minutes to speak to them with no reply. If John Lewis want to end up where Laura Ashley are now - just keep doing what you’re doing and you’ll get there. Then we’ll have no department stores to choose from due to the mismanagement of all of them. If John Lewis would like to pick the chair up - please call me! I intend to dispute this charge with my credit card company now to get your attention. And delivering the wrong colour has nothing to do with Covid so stop hiding your poor performance behind this. 28 jul update: I finally called JL myself after a week of waiting for nothingness. Nobody had chased the supplier, nobody had even noticed my case was just sitting there. I told JL to come and get the chair and to stop wasting my time. JL can write as many platitudes on Trustpilot response to give the impression they care and are doing something - but clearly they dont and are not. Nobody is fooled JL - you typed a meaningless response into Trustpilot and put it in the ‘done’ box. Very poor show all round even it’s an escalation. I will not order any more furniture - 13 weeks for nothing and now I have to store it for two weeks ( in the middle of a house refurb) until they can be bothered to get out here. 31st update: having waited a week JL scheduled a pick up of the chair, didn’t stick to the time (they’ve done this twice now) , made me wait until 8pm on a Friday evening and then left me a message saying they were in a vehicle that was too big even though they’d told me earlier they were in a 7.5tonne Luton. Dishonesty, incompetence, poor customer service and negligence. What else can I say?