I bought some chairs I was given a delivery date and now they have changed it because they have some stupid policy about chairs having to be kept for 72 hours before they can be delivered. Given that I bought them on Saturday and they weren’t being delivered till Thursday that is 72 hours plus. I then telephoned and waited 22 minutes for the phone to be answered I was then put on hold for a further 31 minutes and then somebody left a message on my phone, and when I recall them back they said that I had hung up which was completely on true. I was assertive in my complaint but not rude and this produced the usual tactic of saying that he appreciated I was unhappy but I should not take it out on him. My response to that is to say if you provided good service nobody would take anything out on you and this is a new tactic in Europe create the member of staff has been incompetent into some kind of victim. Some John Lewis stores have closed and some staff I’m not getting bonuses and frankly they deserve all they get