took my laptop into JL milton keynes, still under gurantee on july 20th told it would be up to 28 days, Rang to see what was happening as they said thewould let us knowwhat was wrong. Then told it needed a battery but it hadn't arrived yet and they couldn't tell us when to expect it plus!! thet meany 28 working days. Not happy that the agent couldn't help and asked to speak to someone senior, came on went through it al and when I said it was not acceptable they put the phone down. To cut a long story short, went all through today from8.30 intil 10.31 and still no joy. Will never deal with them again. We have been loyal customer for 40 years but will stick to amazon and costco from now on, a problem is always resolved. No wonder the high street is dying..