First, my account was hacked. Following this, a series of accounts with the same login details were hacked. Every owner of the other accounts resolved the problem within a matter of days. John Lewis took three months of constant calls, promised call backs that didn't materialise etc and even then could only offer to delete my account and all history rather than fix the problem. They don't seem to take data privacy at all seriously. Second, I had a garden sofa that snapped in two after minimal use (and I am only 8.5 stone). John Lewis referred me to their experts, Ecomaster, who attended my property and told me that the sofa was terribly made and should never have been sold (this is obvious from looking at it - the front load bearing edge is made from 7 irregular sized pieces of wood linked together in six irregularly spaced zigzag joins, and would obviously have broken). They wrote a report (attached) stating that this was a manufacturing fault. Despite this, John Lewis have offered me a derisory £75 of the £600 or so the furniture cost me, most of which will be spent on having someone come to take the furniture away. I shopped with John Lewis as I expected decent quality and feel I have paid a premium for junk. I would never shop with them again - if I wanted cheap, poor quality I could have purchased elsewhere. So it seems that it's no longer a reassurance on quality to stop at this store, and they couldn't care less if their products are faulty, even when there own appointed expert is telling them so.