Last Saturday my partner and I visited the John Lewis store in High Wycombe, to choose some pencil pleated curtains to match our new settees. We had brought with us a cushion to aid our selection & began our search in the ready made section but with no success wandered into the "custom made" area. We asked the assistant standing close to us for some advice but she offered very little help & appeared to be reluctant to leave her podium. Frustrated that we could not find anything we liked, I decided to approach a gentleman sitting behind a desk in the carpet department. I explained that we were having difficulty finding curtains that suited our furniture & asked if he was good with colours . Initially he looked unsure but rose to his feet and took us on an extensive trip, considering every possible contender in stock. To help further, he choose a carpet sample which contrasted perfectly with our cushion. Just when we thought we would not find anything, he suggested we return to the ready made section where to our amazement & delight he picked a pair of curtains we had not even considered by ourselves, that was perfect. Sadly there was only one pair of these curtains left on the shelf and we needed two pairs. Straight away he searched through the stock level record and declared there were another two sets in the stock room. Off he went and returned with the second pair.The finished sitting room is now stylish and beautiful.
We can not thank him enough for all the time he spared us from his own department and for his expertise. I do hope this review is passed on to him and he gets some praise from the bosses.
4 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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