I am very disappointed with John Lewis and their Customer service. I bought a sofa 7 years ago and got told it had a 10 year guarantee. It also states this on their website if bought before the 1st of November 2018. It was a leather sofa not cheap and in our best room so only used on special occasions (Christmas and a few times in the winter) the frame seems to have collapsed the sofa is dipping to one side the zip has broken on the cushion and to end it all off the leather is flaking. In the last few years we have spent over £15,000 with John Lewis. After ringing a number of times and finally getting through after 45 minutes customer service were not helpful at all and stated if it had a 10 year guarantee it would have been on your receipt there is nothing we can do oh yes our wording on our website is not very good. Goodbye. If I could I would not have given any stars very very disappointed with John Lewis to say the least.