I bought a desktop computer that has not properly worked since I purchased it. The computer was repaired and had just the software reinstalled soon after I first set it up. Several months later after experiencing the same issues and more recently worse problems John Lewis arranged to collect the computer. I waited in and nobody came to collect. I was told that the collection; “I can see it’s fallen off.” Which means I waited in unnecessarily. I am still waiting for an explanation. John Lewis is not what it used to be. I wished that I had purchased the computer direct or with Amazon UK.