It pains me to leave this review as I have been a customer of John Lewis for as long as I can remember. I bought all my Apple devices from them as they offer a 2-year warranty. The warranty is, in fact, worthless as they will try every trick in the book to negate responsibility. In my case, my 18-month-old Apple watch developed a fault with the crown whereby it was constantly scrolling by itself. JL accepted the return and after a month of delay and dither, they informed me that I would have to pay £314 because the watch face had a (completely unrelated) cosmetic scratch! This is a wearable product, it's going to be subject to wear and tear. Honestly, this is like taking a car back to the dealer with a broken gearbox and the dealer refusing to honour the warranty because it has a stone chip in the paintwork! I will now take this to the small claims court and I would urge others to do the same, don't be intimidated and don't give up. This is covered by the Sale of Goods Act and in this case the product warranty (failure to honour this is a breach of contract). The Department of Trade & Industry says the rules are clear and as long as you have evidence of a fault the judge will be sympathetic. How and why JL has let it come to this is beyond me, they have sullied their good name and lost a loyal customer for life.