I bought an HP printer online after several months of waiting because that particular one was out of stock. The setup didn't go well and the carriage return with ink cartridges got stuck, with a bit of the plastic ribbon coming off in my hand. I went to Brent Cross Tech Department of JLP firstly for advice and next day to take the printer back. On both occasions I waited less than 10 minutes to be seen. The second time a very pleasant and cheerful young man looked at the printer briefly, checked my receipt, looked something up on his computer and went and got me a new one. He also gave me a number to to ring to ensure that the two-year extra cover I'd paid for would be transferred. This was in the space of about 15 minutes. The new printer is now set up and I have already printed out some documents and scanned some photos in. I have always had good service from JLP and have been a customer since the early 70s. I hope this goes some way to offsetting the negative reviews that have been posted recently.