If I could I would not assign any stars at all. We bought a Hotpoint washing machine online and unbeknown to us were sold a "graded washing machine" at the full price. The appliance broke down after a year and a half and eventually after three weeks we did manage to get an engineer from Hotpoint at the suggestion of John Lewis. We had the customary two years guarantee but JL didn't offer us a replacement but elected to pass the problem on to Hotpoint repairs department. We have been customers of John Lewis for over twenty-five years and have spent in excess of £20,000 from computers, furniture, white goods, etc.. and they were the first choice for us, for reliability, customer service and honesty but I am afraid this is not any longer the case! The engineer from Hotpoint came and after a quick assessment of the machine, came back from the van with a tube of silicon and said that the machine was leaking water from the inflow and he would fix the part which then he removed from the inside of the machine. At this point we were very surprised because in these instances the part must be new and replaced to avoid problems in the future. Covid19 was becoming more widespread in the UK, so the repair was carried out and immediately we noticed that the water in the dispenser was actually coming through three compartments (pre-wash, wash and rinse) rather then from the main compartment so we called immediately Hotpoint who said that they often did "rush repairs" and used silicon in instead replacing the part and it would be OK. In August the machine broke down again and we found a big pool of water in the kitchen. At this point we were so disappointed and desperately in need of a washing machine fast that rather that going again through the process of trying to have it repaired and all the stress it entailed we opted to get another one from John Lewis online. Bad mistake, as regards the delivery! No problem with the new machine, but the behaviour of the installing engineer was appalling! Rude, impatient, to say the least! He found problems connecting up the pipes and electrical cable because he would not listen in the first place to our explanation as to where the latter was to be connected, and was looking for an excuse not to finish the installation. No previous installer had had any such problem. He cursed and swore throughout the installation all his tools were scattered all over the tiled floor and alleged that he had cut himself on glass on the floor which we had just cleaned beforehand. We have dogs so certainly no glass has been broken for years! They had not face masks on whilst we did but at least three times he said to us "keep well away" whilst we were two meters away from them in the dining area. The whole performance was deliberately designed to intimidate, bully and harass people in their home! We couldn't be happier when they left, with no apologies at all. We have written to JL explaining the all sorry saga accordingly but to this day we have not received an answer to the letter, nor an apology. Needless to say but this ended our long association with JL, we will not be shopping there ever again, be aware that what happened to us will happen again to some other unfortunate customer. Don't use them, if you can avoid doing so!