Useless customer service and very rude. over 25 years I have purchased may goods from JL. Recently purchased a TV online which was faulty (you can see black line). Took it to the store to return as it was only purchased 4 days a go. The staff including Manager was very rude and will not take it back, keep saying we can only get it repair. I have spoken to four people who played the same record in a loop. I am going to send it back via post for full refund. After this I will never go to John Lewis again. No wonder its going down. I will be using ao.com from now on who have a good customer service. JL service personal: Please do not send me a message asking for further information or trying to help as you have lost me forever. Not only one person was rude, whole team was.