I am a kind of loyal JL customer for at least a decade but sadly found that in recent months JL service goes down sharply. One delivery I got one item missing out. The second order I returned a desk I purchased but still haven't received the refund after one month. They promised to contact me at least twice but I received nothing. The third order I just found they got the wrong size for my kid's school uniform. I could understand things are difficult in current situation but it really disappoints people. I think in the future I'll try to avoid purchase at JL as it failed again and again and I simply can not accept it.